What is the Helpdesk Ticketing System and Its Benefits?
Helpdesk software is an excellent solution for those engaged in customer support service as it plays a significant role in organizing a fluent workflow and improves communication with clients and customers.
Helpdesk ticketing system helps agents to deliver the high-quality level of support to clients and customers; it is a simple yet powerful tool in your everyday activity and helps to manage and process loads of information. If your job requires order and accuracy in dealing with customer’s data, then the JitBit helpdesk ticketing system is what you are looking for exactly.
How are things done with the helpdesk software?
Hundreds of claims are being processed manually every day by customer support services. To make your job easier, you have a chance to buy at an affordable price. This system is a software that is the best solution for agents involved in constant communication with clients.
This software is web-based, so you don’t have to worry about the safety of your data as it is stored on a server. Every agent of yours will have access to their tickets as the number of users is unlimited. Moreover, it is possible to download an app to your gadget and to work remotely when needed. This app is light and fast. It performs an operational process fast, even with a slow connection.
Benefits
The main benefit of this exceptional software is that all information is gathered in the forms of tasks and can be easily addressed and managed. It is possible to attach additional documentation to existing tickets — PDF files or screenshots. Even your correspondence with a customer might be attached to a corresponding ticket in order not to lose an important letter.
The next important feature of the helpdesk ticketing system is that it can be integrated with your email, even with more than one. All your letters could be routed to a specific place according to certain words used in the subject line or other criteria.
Quick Response
Spend less time answering the same questions over and over again as the knowledge base “memorizes” answers and, in the case of similar questions, automatically provides suggestions to customers.
After receiving a notification concerning incoming requests, an agent can open a corresponding ticket and find out the complete information about the client’s history within seconds, including previous issues and all existing correspondence. All data are given on one page, which is convenient. While processing, the issuing agency can sort tickets according to their status, due date, or responsible manager and see the progress and statistics.
Needless to say that this software will become an irreplaceable tool in managing all your working documentation and dealing with customers’ requests.
